Frequently Asked Questions for Child & Elder Care

Elder Care (see definitions)

Q: Is location a factor when looking for a facility?
A: Yes, usually families want to visit frequently, therefore location is very important.

Q: Will my family be able to afford the facility?
A: The facility will advise of cost and whether the cost of care is in your budget.

Q: Are the staff friendly at the facilities?
A: We suggest you and your family visit several times and speak to all staff members who will be responsible for care.

Q: Will the facility meet the medical needs of the resident?
A: Speak to your medical provider about the level of care needed now or in the future. This would also ensure a better match if you know the level of care.

Q: What if the referrals are not a perfect match?
A: We can only provide a match based on information given to us from the facility and information you input. Our goal is to provide the best facility that meets your needs based on this information. We recommend that you change zip codes and type of facility in order to receive several provider referrals. You have the ultimate decision to chose the best facility that meets your needs!

Q: What are the different types of Elder Care facilities?
A: Assisted Living Facilities, Adult Homes, Enriched Housing, Continuing Care Retirement Communities or Life Care. (See definitions

Q: Where did the information on this website come from?
A: The majority of this information came from the Suffolk County Office for the Aging, AARP.org and various government and local websites. In the near future we will be able to provide information nationally.

Q: What if I do not want to use the website, can I receive the same information somewhere else?
A: Yes, you can call our toll free number 888 707-5714 or call 631 254-4598. In addition, you can email us at info@highqualityresources.com and a Quality Care Specialist will speak to you within 24 hours. If it is an emergency email us at  cs@highqualityresources.com.

Q: If my parents or relatives live in another state and they are relocating to New York, can I use this website?
A: Yes, please ensure you enter the Zip Codes in the areas you are interested in. Also, in the near future we will be able to refer you to other states as well!

Q: Do you refer Home Care Workers or other Professionals on this website?
A: Yes, we do refer Companion care workers.

Child Care (see definitions)

Q: How do I pay for my referrals?
A: You have the convenience of using our shopping cart, and pay with Master card or Visa. If you choose to pay by check email us, see "CONTACT US" and we have a "24 hour" response program. You can also call our toll free number 888 707-5714.               

Q: Are all facilities licensed?
A: No, not all facilities are licensed because they are privately - owned and classes are less than 2 1/2 hrs. Also some programs are approved by the Board of Education. If this information is important, please indicate this information on your personalized profile. For licensing requirements, (See definitions). 

Q: What is adult to child ratio?
A: This defines how many adults are required to be in the classroom or home, depending on the amount of children in care. These guidelines are different in each state.

Q: How do I know if these child care programs meet my individual needs?
A: Our System will attempt to give you the best match based on your input and the facility's profile. You will have the final decision; we recommend you visit the Child Care program at least 2 - 3 times before making a final decision for you and the family.

Q: What if I need child care in another state?
A: Presently, we are only providing information for the Long Island, Suffolk, NY area based on your input, see "Personalized Profile." In the near future we will be able to accommodate customers nationally and then globally!

Q: What are the different types of child care programs or curriculums?
A: (See definitions). 

Q: How do I find out what types of Child Care Programs are available?
A: For a description of Child Care Programs, (See definitions).  In addition, you will be referred to the appropriate program based on your input, see "Personalized Profile."